Recognition

The law of recognition states:

"If you focus 20% of your Recognition effort on what really motivates people, you will yield a 80% return on your Recognition effort"

How effective are formal Recognition Programmes?

Their effectiveness (ROI) can be measured in:

• Happy Staff
• Improvement in staff retention figures (cost saving in recruitment costs)
• Higher external stakeholders satisfaction
• Higher productivity
• Reduced absenteeism
• Higher Net Revenue

Options for Recognition
 

	Basic	Eclectic	Points Based	Leadership Focus
	High frequency comms	High frequency comms	High frequency comms	Mentor & Coach leaders on Recognition.
	Awards are certificates or trophies handed over at regular mini-events	Awards are of higher value, linked to prizes - can incl Lucky Draws & Scratchcards handed over at regular events	Points awarded for performance milestones - redeemable for awards from catalogue or RewardsCard	Provide leaders with a Recognition toolkit: comms templates, tips on how to Recognise colleagues, etc
	Periodic low value desk drops to reinforce positive behaviour	Periodic low value desk drops to reinforce positive behaviour	Periodic low value desk drops to reinforce positive behaviour	Periodic low value desk drops to reinforce positive behaviour

 

High Frequency Comms

• Exciting & fun launches
• Frequent communication on what is expected and what's in it for staff
• Frequent feedback to staff
• Frequent feedback from staff
• Diverse media - printed & electronic: website, posters, SMS, champions, e-mail, newsletters

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Awards are certificates or trophies handed over at regular mini-events:

• Budget friendly
• High perceived value
• Everybody can win something

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Periodic low value desk drops to reinforce positive behaviour:

• Fun/ 'tongue-in-cheek' gifts (low value)
• Theme based, e.g. small chocolates: ‘take a break, have a Kit Kat’ or ‘a taste of things to come’ or if its Spring: ‘thought we'd spring this surprise on you’
• Reminds staff of your programme

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Awards are of higher value, linked to prizes - can incl Lucky Draws & Scratchcards handed over at regular events:

• Budget friendly
• High perceived value
• The chances of winning something are good
• More staff can be included in awards

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Points awarded for performance milestones - redeemable for awards from catalogue or RewardsCard:

Catalogue

• High trophy value
• Points can accumulate
• Any prize can be chosen - allows all staff to win something: minimum value = R100.00
• Can be redeemed at any time
• Unredeemed points revert back to your budget

RewardsCard

• High trophy value
• Points can accumulate
• Card is re-loadable & can be used at any retailer with electronic settlement facilities
• Can be branded in the company's marks
• Unredeemed points revert back to your budget

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Mentor and coach leaders on Recognition

• Empower your managers to become effective leaders
• How to spot Recognition moments
• Using the right Recognition award for a specific type of performance or behaviour that deserves Recognition
• Series of workshops to train your mangers in the art of recognition
• Electronic based toolkits for your managers
• Electronic helpdesk
• Let your managers introduce and sustain a Recognition culture

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Recognition Toolkit

• Useful tips on how to introduce recognition into your work area
• Essential communication tips
• Communication templates
• 'Infinite' list of Recognition ideas

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